What impacts your current broadband performance?

Many things can impact your current broadband speed, from your network and how your broadband provider configures their service, to your property or just how the internet works. It can be difficult to pinpoint the issue impacting your speed as it may be a combination of factors.

 • Distance

 • Broadband plan

 • Wiring

 • Hardware and software

 • Copper quality

 • WiFi

 • The service at the other end of the line


Attenuation is a general term that refers to any reduction in the strength of a signal. Attenuation occurs with any type of signal, whether digital or analog. Sometimes called loss, attenuation is a natural consequence of signal transmission over long distances.

If your broadband is being delivered over copper, the biggest factor impacting your speed is your distance from the cabinet or exchange. The further away you are, the greater the attenuation on the copper and the slower your broadband speed.

Fibre is not sensitive to distance and will ultimately be your best option for high quality, reliable broadband.


Capacity is also referred to as congestion.

The time of day or night when you use the internet can impact your broadband speed. In busier periods of the day you can experience slower speeds, for example in the afternoon when school and work finish and more people get online at home. Internet traffic reaches a point where a component within our network and/or your broadband provider’s network or even the website you’re accessing, exceeds capacity.

Broadband plan

If your speed drops suddenly and you’ve been downloading lots of content, you may have exceeded your data limit on your broadband plan and as a result, your speed is decreased.


Your modem can impact your broadband speed and like most technology, age is a factor.



Poor wiring is one of the leading causes of broadband speed issues. Unless your property is less than 10 - 15 years old, it’s likely the wiring and jackpoint/s were installed to deliver a good phone service, not high speed broadband. This contributes to increased attenuation and slower broadband speeds.

Hardware and software

Older computers and software can impact your broadband performance.


Accessing the internet through a WiFi modem/router, particularly if there are a number of devices connecting at the same time, can slow your broadband speed.

The location of the WiFi device has an impact, particularly if you are at the other end of the house or have dense walls.

The other end of the line

The content and complexity of data is growing exponentially and therefore accessability to this information requires more stable and higher speed connectivity.

Older technology has reached its limitations.