Fibre in your street

Bringing the new UFB fibre network to your street and your home or business is a big job.


We are building a new fibre network from scratch. To get the fibre to your street, we’ll use existing infrastructure wherever possible but we may also need to install new.


We may need to dig or drill along your street to install.


While the work in an area will depend on factors like the current infrastructure and the local ground conditions, the typical stages are:



You’ll see our teams scoping and planning the work and marking the underground services.


Laying infrastructure

While this is happening you’ll see a lot of vehicles and equipment, and people working in your street – we apologise if there are times when you’re inconvenienced and really appreciate your patience. We’ll aim to keep this work phase as short as possible, to minimise disruption.



When we’ve finished in your street, an initial tidy-up to remove hazards will take place, for example filling in trenches. Any ground that’s been disturbed during our work will be reinstated to appropriate standards. This may happen a few weeks after the work has been completed.


Finalising and testing

With the infrastructure in the street we’re nearly done – but not quite. We’ll still need to complete our work in your local exchange, connect the new fibre into our wider network and test to ensure our service meets quality standards.

When we arrive at your street to install the new network it can be disruptive to both residents and businesses.

We may need to dig trenches or place aerial cables. We may block footpaths or roads, or request that cars are moved from the street and residents’ driveways.

We will let you know when we are coming


We send out letters to let you know we are coming. Keep an eye out in your letterbox.

Your street's ahead

You will get a letter giving you a heads up that we are on our way and a brochure letting you know what to expect while we are in your street.


Click on image below  for more information


We have a number of different ways that we can install fibre from the street to your property.


Discussing the different installation methods that can be used to complete your fibre connections is part of the agreed process, where our team will meet you at your property for an hour to agree an installation plan before work begins.


Aerial cable

If your copper phone and broadband services are delivered via an aerial cable, we may install our fibre cable the same way. If your property has an aerial cable for power, then we may be able to install our fibre cable on the same pole structure.


Underground pipe/sleeves

If your copper phone and broadband services are currently connected via an existing underground pipe to your property and it’s usable, we could use this method.


Mounted on a driveway edge, or retaining wall

If there’s a suitable surface such as a driveway edge, footpath, curbing, retaining wall from your street to your property, we can mount our fibre duct to that surface, minimising the digging needed for your installation.


Sometimes we’ll surface mount our fibre duct inside a conduit pipe where there’s a risk of impact or more protection needed such as for a school or where there’s multiple fibre cables needed like in a shared access property.


Buried cable in a grass verge or garden

If the route from your street to your property is a soft surface like grass, dirt or garden, we can bury our fibre duct. We dig a trench by hand and lay our fibre duct in the trench.


The trench doesn’t need to be in a straight line and can curve around trees and paths. Remember, the first 15 metres of ducting is included in the installation. We choose a location away from high impact areas where it’s unlikely to be dug up.


We restore any surface we’ve disturbed to its original state.


Buried cable under a driveway or path


If there is a hard surface such as concrete from your street to your property then we can use machinery to drill or dig a trench and bury our fibre duct.



We drill under the hard surface to create a trench to pull our fibre duct through. We limit digging to a pilot hole at each end of where we want to install our fibre duct.



We have a couple of different trenching methods. We aim for the most direct route and take into account other utilities and ground features.


Availability of each drilling and trenching option is dependent on your location, condition and type of hard surface and where other underground utilities on your property are located.



Our install options

Inside your home or business

We will install an internal duct from the external termination point on the outside of your property to our FJB (Fibre Junction Box) inside your property.


Internal cable

The internal cable connects the fibre from the street to the FJB inside.


Fibre Junction Box

The FJB is our equipment which terminates the fibre cable inside your property. The CPE is then connected to the FJB and will require an electrical connection. It is advisable for home owners to have these connections done close to their television set.


We provide the connection equipment and retain ownership of it. It should be left at the property if you move out.

Inside your property


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